Privacy Policy for HowLongFresh

Last updated: January 26, 2025

Introduction

Welcome to HowLongFresh, the AI-powered food shelf-life tracking service that helps you reduce food waste and save money. At HowLongFresh, your privacy is of utmost importance to us, and this privacy policy outlines how we collect, use, and protect your personal information when you use our services.

Information Collection and Use

We collect the following types of data to provide you with a better experience while using HowLongFresh:

1. Account Information

   • What We Collect: This includes your email address and username when creating an account.
   • Purpose: To manage your account, track your credits, and provide customer support.

2. Food Query Data

   • What We Collect: Food names you search for and your query history. Important: Images you upload for AI identification are processed in real-time and are NOT stored on our servers. Images are only used for immediate food recognition and are discarded immediately after processing.
   • Purpose: To provide accurate shelf-life information and improve our AI food recognition capabilities.

3. Usage Details

   • What We Collect: Information about how you use HowLongFresh, including features accessed, usage frequency, and credits consumed.
   • Purpose: To analyze user engagement, manage credit allocation, and improve our services.

4. Device Information

   • What We Collect: Data regarding the devices you use to access HowLongFresh, such as device type, operating system, and browser type.
   • Purpose: To optimize our services for different devices and ensure compatibility.

5. Cookies

   • What We Collect: Small data files placed on your device that help us track user preferences and improve user experience.
   • Purpose: To enhance the functionality of our services and personalize your experience.

6. Payment and Billing Information

   • What We Collect: Information regarding your payment methods, billing address, and transaction history. Payment details are processed securely by our payment providers (Creem/Stripe).
   • Purpose: To facilitate billing and payment processing for premium subscriptions.

Data Storage and Security

We take the security of your personal information seriously. The data we collect is stored securely on our servers, and we implement a variety of security measures including encryption and access controls to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Image Privacy: We do NOT store any images you upload for food identification. Images are processed in real-time by our AI service and are immediately discarded after identification. Only the text results (food name and shelf-life information) are retained in your query history.

However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

How We Use Your Information

We use your information to:

• Provide Food Safety Information: Process your food queries and deliver accurate shelf-life data
• AI Food Recognition: Analyze uploaded images to identify food items (images are not stored)
• Account Management: Manage your account, credits, and subscription status
• Service Improvement: Enhance our AI algorithms and expand our food database
• Customer Support: Respond to your inquiries and provide assistance
• Legal Compliance: Meet our legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only with:

• Service Providers: Trusted third-party partners who help us operate our service:
  • Supabase (database hosting)
  • Creem/Stripe (payment processing)
  • OpenAI/DeepSeek (AI processing - anonymized data only)
  • Vercel/Cloudflare (hosting and CDN)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Your Data Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at the email address below.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect data from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Website: howlongfresh.com Email: howlongfresh@gmail.com

By using HowLongFresh, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your information!